The Full Story
With over eight years of experience working in the trenches of schools and colleges supporting in various roles such as managing IT infrastructure, covering the School Office, answering parent queries, working in the classroom team-teaching and leading Computing lessons, our Director, Haroon, witnessed firsthand the various products and software designed to support educational institutions.
While many of these solutions performed well, Haroon noticed a recurring issue, they often lacked the perspective of someone who truly understood the day-to-day challenges faced by school staff, someone who was on the inside working in the role and knew exactly what schools wanted and what would make the more challenging tasks much easier.
EdTechPro's journey began in 2021 at a primary school in a high-deprivation area of London. The school's office team frequently received calls from parents who spoke limited English and required additional support. This experience sparked an idea in Haroon's mind. He envisioned a solution where, upon receiving a call, an instant pop-up would appear on the staff member's screen using information directly from SIMS (the school's MIS), providing all the necessary information to assist the caller. This information would include the parent's name, their children's details, previous interactions and a simplified way to log attendance for multiple children at once.
Haroon's innovative solution was tested at the school and yielded impressive results. Productivity soared, and incoming attendance call times were cut in half. Staff could greet parents by their first names, instantly know the caller's children, and streamline attendance first day calling for families. This not only enhanced efficiency but also fostered a more personal and supportive experience for parents.
Visiting school's noticed this increased performance and asked about the solution used and how they could get access, and thus EdTechPro was born!
At EdTechPro, we are committed to bringing this inside perspective to all our products, ensuring they meet the real needs of schools and colleges. By understanding and addressing the unique challenges faced by educational institutions firsthand, we aim to create solutions that truly make a difference.